This Driver Zone provides all the essential information and support for a hassle-free driving experience. Our commitment ensures you enjoy seamless motoring with your Fleet Evolution vehicle.
All accidents should be reported to your insurance company and if appropriate your employer’s fleet administrator. The costs of any associated repairs are the responsibility of your own insurance/employer’s insurer.
Any vehicle recovery or repairs resulting from an accident are not covered by the maintenance package. These are normally covered by your insurance and should be carried out in accordance with your own or employer’s insurance policy and procedures by an insurance approved repairer.
Please note, as per the terms of your contract you / your employer’s fleet administrator is required to immediately advise Fleet Evolution of any damage sustained to your vehicle however caused.
If you are driving a rental vehicle provided by one of our partners, please refer to the breakdown/roadside assistance details, which are usually included in your copy of the rental agreement.
Roadside assistance is initially provided by the manufacturer, however, the duration of your vehicle manufacturer’s roadside assistance varies, therefore please always check your vehicle’s handbook for the cover provided and the period of cover for your specific vehicle. If your vehicle manufacturer’s roadside assistance scheme expires during the term of your contract, provided your contract includes roadside assistance resulting from a mechanical failure, roadside assistance will continue to be provided by our roadside assistance partner. You will receive details of the cover provided together with their contact details once your vehicle is outside of its manufacturer’s roadside assistance warranty period.
If you are driving a rental vehicle provided by one of our partners, please refer to the Breakdown/Roadside Assistance details which are normally located on your copy of the rental agreement.
Please refer to your vehicle’s handbook for details of the manufacturer’s roadside assistance scheme and their contact details.
Please contact one of the Fleet Evolution recovery partners on:
For vehicles with a maintenance package provided by our partner:
Details of the services provided by our partners are as follows (for breakdowns within the UK only)
If you are unsure whether your vehicle is covered under the manufacturer’s recovery scheme or whether your contract includes roadside recovery, please contact us on 0300 302 0540 during normal office hours. We will check the level of entitlement and utilise an applicable service at the time of the breakdown.
Please note, roadside assistance resulting from an accident is not covered by our roadside recovery package, Please refer to the Accidents section of this Driver Guide.
All salary sacrifice vehicles where Fleet Evolution provides insurance come with our mobility guarantee, meaning if your vehicle is off the road for any reason apart from driver abuse, we will ensure you have a replacement vehicle.
Fleet Evolution will arrange for the replacement vehicle to be delivered after checking the nature and extent of the repairs required.
Please ensure that you have your driving license with you at the time the replacement vehicle is delivered. You or your employer will be required to organise fully comprehensive insurance cover for the temporary vehicle.
Please ensure you notify Fleet Evolution immediately when your own vehicle is returned back to you. This will enable us to terminate the replacement vehicle promptly as any delay may result in your employer incurring unnecessary rental charges.
Please find manufacturer contacts numbers on our Emergency Contacts page.
In addition to your vehicle’s routine servicing it is important that you carry out regular preventative driver maintenance.
This promotes the performance and reliability of your vehicle and helps avoid inconvenient and costly repairs arising.
Check and top up as necessary, engine oil, coolant system, Ad-Blue screen washer bottle, brake, clutch, power steering and automatic transmission (if applicable) fluid levels.
If you are unsure how to complete these checks, please refer to the manufacturer’s handbook provided with the vehicle.
Check tyre pressures, including the spare (if fitted) and adjust pressures as necessary. Regularly check each of your vehicle’s tyres are legal, undamaged and wear is even across the full width of the tyre tread. Remove any foreign objects lodged between the treads.
All Parking / Toll Fines and Fixed Penalty Notices must be paid within the time allowed by the issuing authority. This prevents any unnecessary administration, charges, and possible prosecution. Where a Fine or Penalty is disputed you must advise Fleet Evolution in writing immediately.
As the registered keepers of the vehicle, Fleet Evolution will receive any notifications and/or reminders for unpaid fines and fixed penalty notices. Where possible Fleet Evolution will make representation to the issuing authority on behalf of our customer, however, there will be an administration charge for this service. If the issuing authority will not allow representation, for example, Transport for London, Fleet Evolution will pay the fine on the customer’s behalf and recharge it with an administration charge.
If you have paid the fine after notification has been received by us and the issuing authority returns our payment, we will credit the fine amount. Please note the cost of administration will not be credited.
Please refer to the Accidents section of this Driver Guide
Accessories may be fitted after delivery providing your HR team approve this and these are removed prior to contract end.
Where practical, accessories fitted by you may be removed at the end of the contract with the provision that the vehicle is returned in its original condition with no fitment marks.
For advice regarding fitting & removal of accessories contact Fleet Evolution on 0300 302 0540.
The vehicle should be in a clean and reasonable condition so that the appraisal can be carried out effectively.
We acknowledge that at the end of the contract term the vehicle will not necessarily be in showroom condition. In order to minimise any possible refurbishment costs when your vehicle is returned it is important to take care of your vehicle throughout the term of the contract. We expect that any significant damage should be repaired prior to the vehicles return. To ensure fairness and consistency, Fleet Evolution use the BVRLA Fair Wear & Tear policy guide (click here to be taken to the guide) as the benchmark for what we consider as acceptable. Fleet Evolution will recharge damage and refurbishment where the vehicle condition falls below this standard.
When your vehicle is returned to Fleet Evolution we will inspect the vehicle and complete a vehicle condition appraisal.
We acknowledge that at the end of the contract term the vehicle will not necessarily be in showroom condition. In order to minimise any possible refurbishment costs when your vehicle is returned it is important to take care of your vehicle throughout the term of the contract. We expect that any significant damage should be repaired prior to the vehicle’s return. To ensure fairness and consistency, Fleet Evolution use the BVRLA Fair Wear & Tear policy guide (click here to be taken to the guide) as the benchmark for what we consider acceptable.
Fair wear and tear occur when normal usage causes deterioration to a vehicle and is not to be confused with damage.
To avoid unnecessary end-of-contract charges, we strongly recommend that you appraise the vehicle approximately 8 to 12 weeks prior to returning at the end of the contract. This will allow time for any damage to be rectified by an approved repairer prior to the return of the vehicle.
If you have an enquiry relating to fair wear and tear, please contact the Fleet Evolution team using the following form.
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All of our salary sacrifice car schemes include servicing and repair contracts as standard.
For those customers with contracts, including maintenance, Fleet Evolution has a network of supplier partners set up to carry out all servicing and repairs.
Your vehicle should be serviced by an approved dealer in accordance with the service profile term and/or distance requirements stipulated within the vehicle manufacturer’s handbook supplied with your vehicle.
Fleet Evolution have partnerships with many service and repair providers throughout the UK set up to carry out all servicing and repairs. In most cases, our service includes collection/delivery and the return of your vehicle washed and clean.
To book a service call our Operations team on 0300 302 0540; please have the following information to hand.
Fleet Evolution will handle all payments and administration of the maintenance event with the supplier. The supplier will contact the Fleet Evolution Maintenance Control team direct to obtain the necessary authorisation.
Most on-road enforcement action is now based on ANPR (Automatic Number Plate Recognition) technology which is now widely used.
You or your employer’s fleet administrator will receive a reminder from Fleet Evolution at least one month in advance of the MOT due / expiry date. Please ensure that the vehicle is submitted for MOT without delay as it is a legal requirement to have a current and valid MOT. For new vehicles the first MOT is due by the 3rd-anniversary date of the vehicle’s first registration date.
The MOT may be carried out at any ATS Euromaster or Kwik Fit approved test center.
To locate your most convenient ATS Euromaster Depot call ATS Euromaster on 0800 601060, text ‘tyres’ to 83332 or visit their website
To locate your most convenient Kwik Fit Depot call the Kwik Fit on 0800 222111 or visit their website.
You are required to present your vehicle for an MOT test a minimum of two weeks before the 3rd anniversary of the vehicle’s first registration date. Vehicles may be presented for MOT up to four weeks before the 3rd anniversary of the vehicle’s original registration date and/or the current MOT expiry date.
The original registration date of your vehicle can be found in the service book located as part of the manufacturer’s handbook pack (provided with the vehicle).
If you are unsure or unable to locate this date please contact Fleet Evolution Operations team on 0300 302 0540 or apply online by completing the inquiry form at the bottom of this page.
If you wish to verify the MOT expiry date of the vehicle you are driving – whether it is leased or owned – please either contact the Fleet Evolution Driverline team or alternatively check the “MOT expiry date” field on the digital record which can be accessed via the DVLA website.
If you wish to verify the CO2 g/km output of the vehicle you are driving – whether it is leased or owned – please either contact the Fleet Evolution Driverline team or alternatively check the “CO2 Emissions” field on the digital record which can be accessed via the DVLA website.
If you have any inquiry regarding your RFL Tax Disc, MOT Expiry Date or your vehicle CO2 g/km output, please complete the following inquiry form.
To take your vehicle abroad, you must first obtain the authority from Fleet Evolution.
You must also obtain authority and an International Registration Certificate (Form VE103) from Fleet Evolution as this is a legal requirement; there is a charge for processing your application for a VE103B. We strongly advise that you notify us and request a VE103B certificate at least 4 weeks before your scheduled departure date.
To request a VE103B, please apply online by completing the Foreign Travel Request (VE103) form at the bottom of this page.
Once your application has been acknowledged by Fleet Evolution, the cost of the applicable fee will be confirmed, and Fleet Evolution will issue you an invoice for the application fee. Payment of the invoice should be made by BACS transfer using the bank details in the bottom left-hand corner of the invoice that will be issued to you. Once the fee has been received, Fleet Evolution will arrange for an International Registration Certificate (VE103B) together with a letter of authority confirming our authorisation for you to take the vehicle outside of the UK to be issued. This is a legal requirement as you are driving a leased vehicle. The VE103B and letter of authority will cover the dates and countries involved in the journey.
Please be aware that France has introduced Low Emission Zones (LEZ) in some locations, if you intend to drive your vehicle within a designated LEZ zone then you will require a clean air sticker which must be applied for 6 weeks before your date of travel and displayed in the front windscreen of your vehicle before/upon entry to the applicable LEZ. This is part of a six-category sticker system now used in France that applies to all motor vehicles to identify the emissions produced by each vehicle.
To check whether you require one for your future trip, this link will show you the current LEZ locations.
If you require a sticker**, they are called Crit’Air Vignettes, please select the Tick option of the prompt “Travelling in France – Crit’Air Vignettes required” when you complete the Foreign Travel Request Form below***.
*A minimum lead time of 6 weeks in advance of your date of travel is required in order to request and provide you with the details you will require to complete the application and then wait for the sticker to arrive.
**Additional charges may apply which must be paid by you as part of the application.
***As part of your foreign travel application we will provide you with the applicable vehicle information/documentation in order for you to complete your Crit’Air Vignettes application
Insurers advise that each customer contacts them directly to notify them that the vehicle is being driven overseas. If you are unsure who your insurance company is, please contact our Operations team on 0300 302 0540 and they will confirm the name of your insurance company and the correct number to call. The insurer will then offer further advice on your level of cover and confirm whether any additional cover is required to be purchased; additional insurance cover for overseas is not included in your salary sacrifice contract.
Dependent upon the countries to be visited or transited, you may be required to carry a Green Card for the vehicle you’re driving in the EU, including Ireland, Iceland, Liechtenstein, Norway, Switzerland, Serbia, or Andorra.
The Green Card may be requested from and provided by your insurer. You will be required to carry a hard copy of the Green Card with you whilst travelling abroad as proof of your vehicle insurance; electronic copies of the Green Card are not acceptable. You will need to show your Green Card if you are involved in an incident. You may need to show your Green Card at police checks at the border when entering the EU/EEA or moving between EU/EEA countries. This will depend on the border authorities of each country.
In all cases suitable repatriation insurance is required to be purchased by the customer to ensure that the vehicle returns to the UK in the event of a breakdown or accident rendering the vehicle non-drivable; you may be required to provide proof of suitable repatriation insurance cover in place before your VE103B application is processed.
If your vehicle is outside of the standard manufacturer’s roadside assistance period, then your alternative cover with Fleet Evolution and/or our partners included within your contract is UK specific. You will need to purchase additional European breakdown cover to ensure that you have roadside assistance in place for your trip.
If your vehicle is covered by manufacturers roadside assistance then we advise that you contact your vehicle manufacturers customer service team to clarify whether or not their complimentary roadside assistance covers you outside of the UK for the countries you are visiting and/or transiting through.
We encourage you to carefully follow the advice given to you by the manufacturer. If you are unsure of the status of your roadside assistance this can be clarified by Fleet Evolution at the point of your request for a VE103B application.
More helpful advice on driving overseas after Brexit can be found on the GOV website.
Please note that if your vehicle breaks down outside of the UK and is not covered by European roadside assistance, recovery and repatriation of the vehicle back to the UK may not be covered under your existing policy. To avoid any significant unforeseen costs, we strongly recommend you obtain additional European breakdown cover which includes full repatriation of the vehicle to the United Kingdom and onward travel options to get you and your passengers back to the United Kingdom in the event of a breakdown or accident overseas.
The manufacturer initially provides roadside assistance; however, the duration of your vehicle manufacturer’s roadside assistance varies; therefore, please always check your vehicle’s handbook for the cover provided and the period of cover for your specific vehicle. If your vehicle manufacturer’s roadside assistance scheme expires during the term of your contract, provided your contract includes roadside assistance resulting from a mechanical failure, roadside assistance will continue to be provided by our roadside assistance partner. You will receive details of the cover provided and their contact details once your vehicle is outside the manufacturer’s roadside assistance warranty period.
If you are driving a rental vehicle provided by one of our partners, please refer to the breakdown/roadside assistance details, which are usually included in your copy of the rental agreement.
Please refer to your vehicle’s handbook for details of the manufacturer’s roadside assistance scheme and their contact details.
Vehicles outside of the manufacturer roadside assistance scheme (with roadside assistance included as part of the contract with Fleet Evolution)
Standard UK: 0800 420 420
Continental Europe: 00 33 472 43 52 55
Republic of Ireland: 1 800 535 005
CLM – call CLM Roadside Assistance on 0800 626565
GKL – call GKL Roadside Assistance on 0800 616300
Grosvenor – call Grosvenor Roadside Assistance on 0800 757677
Jurni Limited (Formerly Total Fleet) – call Jurni Roadside Assistance on 01993 226222 (option 2)
Details of the services provided by our partners are as follows (for breakdowns within the UK only)
PLEASE NOTE THAT THE FOLLOWING SERVICES ONLY APPLY TO ‘ROADSIDE RECOVERY’ CONTRACT AGREEMENTS.
If you are unsure whether your vehicle is covered under the manufacturer’s recovery scheme or your contract includes roadside recovery, please contact us on 0300 302 0540 during regular office hours. We will check the level of entitlement and utilise an applicable service at the time of the breakdown.
Please note that roadside assistance resulting from an accident is not covered by our roadside recovery package. Please refer to the Accidents section of this Driver Guide.
PLEASE NOTE THAT THE FOLLOWING SERVICE ONLY APPLIES TO “RELIEF VEHICLE” CONTRACT AGREEMENTS.
All salary sacrifice vehicles for which Fleet Evolution provides insurance come with our mobility guarantee. We will ensure you have a replacement vehicle if your car is off the road for any reason other than driver abuse.
Fleet Evolution will arrange for the replacement vehicle to be delivered after checking the nature and extent of the repairs required.
Please ensure you have your driver’s license when the replacement vehicle is delivered. You or your employer must organise fully comprehensive insurance coverage for the temporary vehicle.
Please notify Fleet Evolution immediately when your own vehicle is returned to you. This will enable us to terminate the replacement vehicle promptly, as any delay may result in your employer incurring unnecessary rental charges.
With over a decade of specialisation in salary sacrifice car schemes, Fleet Evolution stands out with:
It’s crucial to report any accident to your insurance provider and, if relevant, your employer’s fleet administrator. This initial step is vital for a quick and coordinated response.
Understand that accident-related repairs fall outside the maintenance package and are typically covered by your or your employer’s insurance.
Following your insurance policy’s guidelines, ensure approved repairers conduct repairs to maintain quality and compliance.
As stipulated in your lease agreement, any damage, regardless of its cause, must be promptly reported to Fleet Evolution. This allows us to assist and ensure that necessary actions are taken efficiently.
Fluid Levels: Regularly check engine oil, coolant, Ad-Blue, and other fluid levels and top up as necessary. Consult your manufacturer’s handbook for guidance. Tyre Maintenance: Ensure tyres, including the spare, if applicable, are at the correct pressures and inspect regularly for damage or uneven wear. Promptly remove any debris lodged in the treads. Adopting these practices contributes to your vehicle’s longevity and reliability.
